LB Pay • Customer Service and Ombudsman

Ombudsman

Your exclusive channel to address issues that have not been resolved in other instances, with impartiality, following the guidelines of current regulations - CMN Resolution No. 4,860/2020, BCB No. 28/2020. Please provide the service protocol number and describe, in detail, the issue you need us to address.

E-mail
ouvidoria@lbpay.com.br

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Disclaimer: By submitting this form, you will receive a tracking number to follow up on your request.