LB Pay • Privacy and Security

Privacy Policy

Transparency in the processing of your personal data.

LB Pay is committed to protecting your privacy and personal data, in accordance with the Brazilian General Data Protection Law (LGPD - Law No. 13,709/2018) and other applicable regulations.

Data Collected:

We only collect the data necessary to provide our services:
• Identification data (name, TAX ID, documents)
• Contact details (phone, email, address)
• Financial data (bank information, transactions)
• Technical data (access logs, IP, cookies)

Purpose of Processing:

Your data is used to:
• Provide contracted financial services
• Comply with legal and regulatory obligations
• Prevent fraud and money laundering
• Improve our products and services

Sharing:

Your data can only be shared with:
• Regulatory bodies (Central Bank, Internal Revenue Service)
• Required partners for service provision
• Judicial authorities (by court order)

Information Security

Advanced protection for your data and transactions.

We implement best practices in information security to protect your data from unauthorised access, leaks, and other digital threats.

Technical Measures:

• Encryption: All data is protected with AES-256 encryption.
• SSL/TLS: Secure connections in all communications.
• Authentication: Multi-Factor Authentication.
• Monitoring: 24/7 supervision of all operations.

Organisational Measures:

• Restricted Access: Strict control of data access.
• Training: Ongoing team training.
• Policies: Internal security procedures.
• Audits: Regular reviews of controls.

Incident Response:

We have an incident response plan in place to ensure a swift response in the event of a data breach. This includes notifying the relevant authorities and affected individuals, as required by the LGPD.

AML/TF - ANTI-MONEY LAUNDERING

Compliance with National Financial System regulations.

LB Pay maintains strict Anti-Money Laundering and Counter-Terrorist Financing (AML/TF) controls, in accordance with BCB Circular No. 3,978/2020 and other Central Bank regulations.

Implemented Policies:

• Know Your Customer (KYC): Strict identity verification.
• Monitoring: Continuous analysis of suspicious transactions.
• Due Diligence: Customer risk assessment.
• Training: Regular team training.

Monitored Operations:

All transactions are analysed by automated systems that identify suspicious patterns, including:
• Amounts incompatible with the customer's profile.
• Fractional transactions to avoid limits.
• Transactions with high-risk countries.
• Operations with no clear economic purpose.

Collaboration with Authorities:

We maintain active cooperation with COAF Financial Activities Control Council (Conselho de Controle de Atividades Financeiras, COAF) and other competent bodies, reporting suspicious transactions as required by law.

YOUR RIGHTS

Your Rights

Full control over your personal data

As the owner of personal data, you have specific rights guaranteed by the LGPD that can be exercised at any time through our service channels.

Rights Guaranteed by the LGPD:

• Confirmation and Access: Know if we process your data and access it.
• Rectification: Correct incomplete, inaccurate or outdated data.
• Anonymisation or Deletion: When unnecessary or excessive.
• Portability: Receive your data in a structured format.
• Information: Know who we share your data with.
• Revocation: Withdraw consent when applicable.

How to Exercise Your Rights:

E-mail: privacidade@lbpay.com
Phone: 0800 123 4567
Response Time: Up to fifteen calendar days
Documentation: Proof of identity may be required

Data Protection Officer (DPO):

Our Data Protection Officer is available to answer any questions you may have about the processing of your personal data and can be contacted at: dpo@lbpay.com